Research Suggests That Most of the Guests Who Complain

question 17

Multiple Choice

Research suggests that most of the guests who complain

• A) are satisfied with the organization's efforts to resolve the complaint
• B) eventually become evangelists on behalf of the organization
• C) complain again if the problem is not fixed
• D) are dissatisfied with the organization's efforts to resolve the complaint

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Definitions:

Four Years

A period of time equivalent to 48 months or 1,460 days, often referenced in contexts like terms of office, contracts, or warranties.

Two Years

A time period equivalent to 24 months or 730 days, often used as a standard time frame for certain agreements, warranties, or limitations periods.

Magnuson-Moss Act

Federal legislation in the United States that governs warranties on consumer products, aimed at protecting consumers from deceptive warranty practices.

Full Warranty

A comprehensive guarantee that a product will perform as advertised and the seller will repair or replace defective items at no charge.