Interactional Justice Refers to

question 9

Multiple Choice

Interactional justice refers to

• A) whether or not the customer believes company procedures for handling service failures are fair
• B) an assessment by the customer of the fairness associated with whatever compensation he or she received to rectify a service failure
• C) the customer's feeling of being treated with respect and courtesy and given the opportunity to express the complaint fully
• D) the guest's satisfaction with the adequacy of the information and communication provided by the organization

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Definitions:

Positive Outcomes

Favorable or beneficial results or effects of an action or situation.

Infants

Very young children, typically under one year of age, who are in the earliest stages of physical and cognitive development.

Behaviors

Behaviors are the range of actions and mannerisms made by individuals in conjunction with their environment, which includes the other systems or organisms around as well as the physical environment.

Difficult Babies

A temperament category describing infants who are frequently fussy, hard to soothe, and often irregular in their feeding and sleeping patterns.