Examlex
SERVQUAL is
Applicability
The relevance or suitability of something for a particular purpose or in a specific context.
Accuracy
The degree to which the result of a measurement, calculation, or specification conforms to the correct value or a standard.
Independent Variable
In an experiment, it is the variable that is manipulated or changed to observe its effect on the dependent variable.
Dependent Variable
In experimental and statistical research, the variable that is being tested and measured, expected to change as a result of manipulations in the independent variable.
Q2: A service guarantee is an internal goal
Q7: The inverted pyramid is useful because it
Q11: If firing a guest becomes necessary, a
Q18: Last week, Doug bought a new tent,
Q20: One importance of the service environment is
Q22: Thinking of guests as quasi-employees means that
Q23: When training waitstaff on memorizing the menu
Q34: Organisations which effectively manage issues create mutual
Q40: Some employees seek hospitality jobs partly for
Q44: The move to virtual meetings is prompted