Which of the Following Is a Major Advantage of Mystery

question 32

Multiple Choice

Which of the following is a major advantage of mystery shoppers?

• A) They are inexpensive.
• B) Their findings have statistical reliability.
• C) They are unbiased and without expectations.
• D) They observe and report on service delivery from up close.

---

Definitions:

Aggressive Questioning

The act of asking questions in a forceful or confrontational manner, often to intimidate or coerce.

Challenging Beliefs

Refers to the process of questioning and evaluating deeply held convictions and assumptions, often in a therapeutic or coaching context to promote personal growth and change.

Linking Behavior

The practice of connecting individuals or groups with resources, services, or other forms of support to address specific needs or challenges.

Expressing Concern

The act of verbalizing worries or doubts about a situation or individual’s behavior, often as a way of seeking resolution or change.