Examlex
The "REAL BOSS" in the service delivery experience is
Fraud
An intentional deception made for personal gain or to damage another individual.
Misrepresentation
A false statement of fact made by one party to another, which, while inducing that party to enter into a contract, leads to its breach.
Misleading Statement
False or deceptive information that can lead someone to an incorrect understanding or belief.
Expression of Opinion
The act of stating or sharing one's thoughts, beliefs, or judgements without the intention of stating a fact.
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