Calling Guests After the Service Experience and Asking Their Opinion

question 37

True/False

Calling guests after the service experience and asking their opinion actually adds to the service experience itself.

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Definitions:

Explicit Instruction

The social process in which children are purposefully taught to use the resources of their culture.

Culture Transmission

The process by which culture, including beliefs, norms, and values, is passed from one generation to the next or from one society to another.

Spaghetti

A long, thin, cylindrical pasta of Italian origin.

Symbolic Tools

Cultural tools, such as abstract knowledge, beliefs, and values.