Calling Guests After the Service Experience and Asking Their Opinion

question 37

True/False

Calling guests after the service experience and asking their opinion actually adds to the service experience itself.

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Definitions:

Older Information

Refers to data, facts, or knowledge that were gathered or relevant in the past but might not be considered up-to-date.

Nondeclarative Memories

Memory that is unconsciously and effortlessly retrieved, responsible for skills and learned habits.

Cerebellum

A part of the brain located at the back of the skull, responsible for coordinating and regulating muscular activity.

Hippocampus

A major component of the brain in humans and other vertebrates, associated with memory formation and spatial navigation.