The Key Component of a Flawless Service Experience Is

question 3

Multiple Choice

The key component of a flawless service experience is

• A) the way the service is delivered
• B) when the service is delivered
• C) all elements of the delivery system are integrated
• D) receiving no complaints from customers

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Definitions:

Milton Friedman

An influential American economist known for his strong belief in free-market capitalism and minimal government intervention in the economy.

Philanthropic Goodwill

The level of social responsibility in which a business does good without the expectation of anything in return.

Social Responsibility

Involves businesses making decisions and taking actions that benefit society as well as themselves.

Philanthropic Goodwill

The positive reputation and supportive engagement generated by a company or individual's charitable activities and contributions to society.