What Is a System in Which Either Employees or the System

question 2

Multiple Choice

What is a system in which either employees or the system itself can override the normal delivery system to fix guest problems when it fails?

• A) self-correcting system
• B) self-overriding system
• C) self-healing system
• D) Plan B system

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Definitions:

Countertransference

The emotional reaction of a therapist toward their client, influenced by the therapist's own experiences and emotions.

Transference

In psychoanalysis, the redirection of feelings and desires, especially those unconsciously retained from childhood, toward a new object.

Credentialing

The process of establishing the qualifications of licensed professionals, organizational members, or an organization and certifying them as meeting the standards to perform their services.

Work-Related Violence

Work-related violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.