A Manager Who Fails to Meet an Internal Customer's Expectations

question 48

True/False

A manager who fails to meet an internal customer's expectations does not need to put forth as much effort to fix the failure than the manager would need to when helping an external guest.

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Definitions:

Direct Labor

The cost of wages for employees who directly manufacture or produce goods.

Unfavorable

A term used to describe outcomes or variances that negatively impact a business financially or operationally.

Direct Materials Quantity Variance

The difference between the actual quantity of materials used in production and the standardized expected quantity, valued at the standard cost per unit.

Direct Materials

Raw materials that are directly traceable to the production of a specific product and are significant in cost.