"Hire for Attitude and Values; Train for Skills" Doesn't Make

question 4

True/False

"Hire for attitude and values; train for skills" doesn't make much sense in the hospitality industry since it is service skills that lead to guest satisfaction.

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Definitions:

Mission Statement

A formal summary of the aims and values of a company, organization, or individual, guiding its strategies, purpose, and decision-making.

Brand Voice Statement

A declaration that encapsulates the personality, tone, and manner in which a brand communicates to its audience.

Vision Statement

A vision statement is a declaration of an organization's long-term goals and aspirations, outlining what the organization hopes to achieve in the future.

SMART Criteria

A set of guidelines for setting clear, attainable objectives, standing for Specific, Measurable, Achievable, Relevant, and Time-bound.