Which Employee Likely Has the Most Direct Influence on the Guest's

question 29

Multiple Choice

Which employee likely has the most direct influence on the guest's perception of service quality and value?

• A) the general manager
• B) the frontline employee
• C) the back-of-house employee
• D) the owner

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Definitions:

Lobbying

Engaging in activities aimed at swaying the decisions of individuals in governmental positions, chiefly among legislators or regulatory agency members.

First Amendment Protection

The safeguarding of freedoms guaranteed by the First Amendment, including speech, religion, press, assembly, and petition against unlawful government infringement.

Government Officials

Individuals appointed or elected to enforce laws, conduct governance, and manage public resources and policy within a governmental structure.

Public Policy

The principles, often unwritten, on which social laws are based; it encompasses various government actions aimed at solving societal problems or issues.