One Importance of the Service Environment Is That It Influences

question 20

True/False

One importance of the service environment is that it influences guest expectations even before the service is delivered.

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Definitions:

Collective Efficacy

The shared belief in a group’s capacity to organize and execute actions required to achieve common goals.

Social Connections

The relationships and interactions an individual has with others, which can influence their social well-being and sense of belonging.

Neighborhood

refers to a geographical area, particularly within a city or town, that is identified by specific characteristics and can influence the behaviors and well-being of its residents.

Adolescence

A transitional stage of physical and psychological development that generally occurs during the period from puberty to legal adulthood.