Examlex
Functional congruence refers to how well something with an environmental purpose fits into the service setting.
Feedback on Behavior
Information or observations provided regarding an individual’s actions or conduct, aimed at promoting understanding or improvement.
Johari Window
A model that helps people better understand their relationship with self and others, representing information through four quadrants of known and unknown aspects.
Awareness of Ourselves
The recognition and understanding of one's own characteristics, feelings, motives, and desires.
Perceptual Process
A series of steps by which individuals select, organize, and interpret sensory information to understand the environment and make decisions.
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Q46: The tangible part of a service experience
Q49: Hal pioneered the use of operant procedures