Just as Customers Define the Quality and Value of the Guest

question 6

True/False

Just as customers define the quality and value of the guest experience, so do managers define the quality and value of the employment relationship.

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Definitions:

Inconsistency

The state of being inconsistent or not staying the same across different situations or over time.

Consistency

The characteristic of being reliable or uniform over a period of time, often referred to in the context of behavior, attitudes, or performance.

Emotional Instability

A trait characterized by rapid and intense emotional changes, often part of personality disorders.

Situationists

Advocates of the theory that behavior is determined more by situations and environmental factors than by innate traits.