A Guest's Emotional Responses Have Which Two Elements of Interest

question 51

Multiple Choice

A guest's emotional responses have which two elements of interest to hospitality organizations?

• A) impact on perception; impact on satisfaction
• B) impact on per capita spend; impact on repeat business
• C) degree of nostalgia; degree of loyalty
• D) degree of arousal; degree of pleasure

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Definitions:

Pupils Constricted

The physiological condition where the circular muscle, located in the iris of the eye, tightens, making the pupil opening smaller, often in response to light or other factors.

Heroin

An illegal, highly addictive opioid drug processed from morphine, commonly used as a narcotic producing euphoria.

Sympathetic Nervous System

Part of the autonomic nervous system responsible for the body's 'fight or flight' response to stress.

Self-Awareness

The conscious knowledge of one’s own character, feelings, motives, and desires, critical for personal development and emotional intelligence.