What Are the Three Factors of a Guest's Response to a Service

question 31

Multiple Choice

What are the three factors of a guest's response to a service setting?

• A) physical, mental, emotional
• B) physical, cognitive, emotional
• C) physiological, mental, emotional
• D) physiological, cognitive, emotional

Analyze the challenges and solutions regarding language differences in multinational firms.

Understand the importance of non-verbal communication in intercultural interactions.

Grasp the professional and social norms of communication in different cultures.

Recognize the effects of personalization in professional settings within North American culture.

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Definitions:

High-Profile Area

A location or sector that receives a significant amount of public attention and visibility, often associated with prestige or high stakes.

Scientific Management

Development of the “one best way” to engage in a work process using the scientific principles established by Frederick Winslow Taylor.

Aspirations of Employees

Refers to the goals, ambitions, and desires that workers hold regarding their careers, workplace conditions, and progression opportunities.

Hopes and Fears

Emotional responses to potential future events, with hopes being positive anticipations and fears being negative anticipations.