Hospitality Managers Need to Know About the Information-Processing Capabilities of the Brain

question 55

Multiple Choice

Hospitality managers need to know about the information-processing capabilities of the brain to

• A) describe the capacity of the organization to process information
• B) determine the size of the organization's management information systems department
• C) avoid overtaxing the guest's mental capacity to comprehend the environment
• D) describe the service environment to phone callers curious about it

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Definitions:

Subclavian Vein

A major vein that receives blood from the arm through the axillary vein and runs under the collarbone (clavicle) to return blood to the heart.

Brachiocephalic

Pertaining to the brachiocephalic artery or vein, essential for transporting blood to the arms and head.

Teleconferencing

The use of telecommunications technology to hold meetings or discussions among participants in different locations.

Voicemail Messages

Recorded audio messages left by callers when the recipient is unavailable to answer the phone.