A Guest's Emotional Responses Have Which Two Elements of Interest

question 51

Multiple Choice

A guest's emotional responses have which two elements of interest to hospitality organizations?

• A) impact on perception; impact on satisfaction
• B) impact on per capita spend; impact on repeat business
• C) degree of nostalgia; degree of loyalty
• D) degree of arousal; degree of pleasure

---

Definitions:

Enter Box

An input field where users can input text or commands, typically found in software applications or on websites.

Live Preview

A feature in many software applications that allows users to see the effect of changes, such as formatting, in real-time before applying them.

Insert Pie

The action of adding a pie chart into a document or presentation to display data graphically in a circular format.

Doughnut Chart

A type of pie chart that has a circular cut out in the center, turning the pie into a doughnut shape, used to display data in a series of concentric circles.