A Lean Environment Works Best in Situations When Guests

question 27

Multiple Choice

A lean environment works best in situations when guests

• A) know just what they are supposed to do
• B) are impatient
• C) are unfamiliar with the environment
• D) confront particularly heavy ambient conditions

---

Definitions:

Preoccupation

A state of absorbing interest or excessively dwelling on a thought, idea, or feeling.

Grief Work Model

A psychological framework that outlines the processes individuals go through in coping with the bereavement and loss of a loved one.

Preoccupation

A state or condition of being excessively and disturbingly concerned with something, often to the exclusion of other considerations.

Overwhelming Feelings

Intense emotions that can overpower one's ability to cope or make rational decisions.