Quality as Perceived by the Guest Will Be Affected by Changes

question 44

True/False

Quality as perceived by the guest will be affected by changes in either guest expectations or organizational performance.

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Definitions:

Team Cohesion

The extent to which members of a team are united in pursuing common goals and how attracted they are to the team and its activities.

Antecedents

Events or conditions that precede and influence behavior, actions, or outcomes.

Team Unity

The sense of solidarity or cohesiveness among members of a team, often leading to better performance and cooperation.

Team Confidence

The collective belief of a team in their abilities to achieve their goals and perform successfully.