To Optimise a Customer's Satisfaction with Your Organisation, It Is

question 42

Multiple Choice

To optimise a customer's satisfaction with your organisation, it is necessary to

• A) provide a luxurious ambience or business environment.
• B) tell them that they are dealing with the best company.
• C) focus primarily on before-sales service.
• D) make sure that everything you do is aimed at ensuring they have a positive experience.