When a Product or Service Is Considered, a Good Experience

question 50

Multiple Choice

When a product or service is considered, a good experience occurs when

• A) the product or service meets or exceeds industry benchmark specifications.
• B) product quality and customer service are brought together.
• C) the product or service meets all organisational expectations.
• D) the product or service meets all international standards organisation (ISO) benchmarks.

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Definitions:

Optimist

An individual who habitually looks on the more favorable side of events or conditions and expects the most favorable outcome.

Salesperson

A professional who sells products or services, often directly to consumers, playing a crucial role in the customer purchase experience.

Formal Guidelines

Officially established rules or instructions that dictate how something should be done, ensuring consistency and compliance in various procedures or behaviors.

Ethical Behavior

Conducting oneself in accordance with moral principles, societal norms, and professional standards of conduct.