Who Benefits from Open and Probing Questions That Ask for Facts

question 31

Multiple Choice

Who benefits from open and probing questions that ask for facts from a customer with a complaint?

• A) The customer
• B) The organisation
• C) The customer and the organisation
• D) None of the above

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Definitions:

Social Responsibility

The ethical framework that suggests an entity, be it an organization or individual, has an obligation to act for the benefit of society at large.

Utilitarianism

An ethical theory that states that the best action is the one that maximizes utility, typically defined as that which produces the greatest well-being of the greatest number of people.

Moral Philosophy

The study of values and principles that guide decisions about what is right and wrong, often focusing on questions of justice, rights, and ethics.

Social Responsibility

The commitment of businesses to contribute to sustainable economic development while improving the quality of life for their workforce, their families, the local community, and society at large.