Some Aspects of Customer Experience Are Outside of Organisational Control

question 11

True/False

Some aspects of customer experience are outside of organisational control.

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Definitions:

Mediated Interaction Technologies

comprise digital and electronic technologies that facilitate interpersonal communication and interaction across distances.

Nonverbal Communication

The transfer of information through body language, facial expressions, gestures, and without the use of verbal language.

Dissociative Fugue

An unusual mental health condition marked by temporary memory loss pertaining to one's own identity, including recollections, character traits, and other features that define a person's uniqueness.

Dissociative Disorder

A psychological condition characterized by a disconnection and lack of continuity between thoughts, memories, surroundings, actions, and identity.