The Best Way to Find Out What Customers Really Think

question 35

Multiple Choice

The best way to find out what customers really think about your organisation is to

• A) look at the list of complaints coming in.
• B) ask the front-line staff in your organisation.
• C) listen to the customers.
• D) ask people you know what they've heard about your organisation.

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Definitions:

Factory Supervision Labor

The labor costs associated with supervising and managing workers in a manufacturing facility.

Equipment Rental

Equipment rental refers to the process of leasing machinery, tools, or other equipment from a third party for a specified period of time, often as an alternative to purchasing them outright.

Predetermined Overhead Rate

A rate estimated before the accounting period begins, used to allocate manufacturing overhead to products or job orders.

Factory Overhead

The indirect manufacturing costs not directly tied to the production of a specific product, such as electricity for the manufacturing plant.