Match Each Type of Call with the Method of Routing

question 23

Multiple Choice

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Billing or insurance calls

• A)immediately route to the physician
• B)record a message for the physician
• C)route to the clinical medical assistant
• D)route to the administrative medical assistant

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Definitions:

Variable Overhead Rate Variance

The difference between the actual variable overhead incurred and the expected (or standard) cost allocated to production, based on the standard variable overhead rate.

Labor Rate Variance

The difference between the actual cost of labor and the expected (or standard) cost, used to measure the efficiency and cost management in labor use.

Labor Efficiency Variance

The difference between the actual hours worked and the standard hours expected to produce a certain amount of output, multiplied by the standard labor rate.

Variable Overhead Rate Variance

The difference between the actual variable overhead incurred and the expected overhead based on standard rates.