Match Each Type of Call with the Method of Routing

question 22

Multiple Choice

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Patient complaints

• A)immediately route to the physician
• B)record a message for the physician
• C)route to the clinical medical assistant
• D)route to the administrative medical assistant

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Definitions:

Endorphins

Natural chemicals in the body that interact with the brain's receptors to reduce pain perception and lead to feelings of euphoria.

Pain Reduction

Pain reduction involves strategies or treatments aimed at alleviating or managing the intensity of pain experienced by an individual.

Brain's Release

The process by which the brain discharges substances, such as neurotransmitters or hormones, which can influence mood, behavior, and physiological functions.

Hypnotized Patients

Refers to individuals who are in a state of hypnosis, a trance-like condition of altered awareness and heightened suggestibility.