Match Each Type of Call with the Method of Routing

question 23

Multiple Choice

Match each type of call with the method of routing commonly used. (Answers may be used more than once.)
-Billing or insurance calls

• A)immediately route to the physician
• B)record a message for the physician
• C)route to the clinical medical assistant
• D)route to the administrative medical assistant

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Definitions:

Recognizing

The act of identifying or acknowledging the existence, validity, or legality of something.

Confrontation

This involves a direct encounter between parties where disagreements or differences are addressed openly.

Direct Social Workers

Social workers who provide services directly to individuals, families, and groups to help them cope with and solve social, personal, and psychological challenges.

Intervention Strategies

Plans of action implemented to address specific challenges, needs, or objectives, often within therapeutic, educational, or organizational contexts.