When You Recognize That a Patient in the Waiting Room

question 8

Multiple Choice

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

• A) say nothing to the patient
• B) tell the patient about the delay only if he or she asks
• C) lie to the patient about how long the wait is likely to be
• D) notify the patient tactfully and offer the option to reschedule

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