During a Telephone Screening,you Should Not

question 4

Multiple Choice

During a telephone screening,you should not:

• A) paraphrase the caller's description of his or her symptoms
• B) determine the caller's identity
• C) ask whether the caller is a new or existing patient of the practice
• D) ask the same questions every time of each patient reporting similar symptoms

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Definitions:

Groupthink

A phenomenon where a group's desire for harmony or conformity results in an irrational or dysfunctional decision-making outcome.

Triad

A social relationship among three “nodes,” or social units (e.g., people, firms, organizations, countries, etc.).

Communicable Diseases

Diseases that are spread from one person to another through various ways, such as air, physical contact, or contaminated food and water.

Social Ties

represent the connections or relationships between individuals or groups that affect social behavior and contribute to a sense of community.