At Regular Intervals a Car Dealership Offers Discounts on Repair

question 22

Multiple Choice

At regular intervals a car dealership offers discounts on repair services and the completed repairs are followed up to ensure customer satisfaction. What is this an example of?

• A) scaling
• B) screening
• C) shaping
• D) shadowing

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Definitions:

Psychodynamics

The study of the psychological forces that underlie human behavior, feelings, and emotions, particularly focused on the dynamic relations between conscious motivation and unconscious motivation.

Appear Together

The occurrence of two or more items or events simultaneously or in close proximity.

Obsessive-Compulsive

Characterized by uncontrollable, recurring thoughts (obsessions) and behaviors (compulsions) that the individual feels the urge to repeat.

Conversion

refers to the process of changing or transforming something from one form to another, such as converting units of measurement or religious beliefs.