What Are Companies Able to Do by Converting Indifferent Customers

question 49

Multiple Choice

What are companies able to do by converting indifferent customers into loyal ones through relationship marketing?

• A) Minimize lifetime value.
• B) Start a process by which customers become bound contractually to the business.
• C) Avoid the necessity of improving customer service in the long run.
• D) Generate repeat sales.

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Definitions:

Being Cross-eyed

A condition where the eyes do not align properly, leading one or both eyes to look inward.

Binocular Fusion

The process by which the brain combines the different images received by each eye into a single image.

Redundance

The occurrence of unnecessary or repetitive information, actions, or processes, often leading to inefficiency.

Binocular Rivalry

A phenomenon of visual perception in which perception alternates between different images presented to each eye.