Which Variable of Service Quality Best Represents the Service Provider's

question 186

Multiple Choice

Which variable of service quality best represents the service provider's understanding of the customer's needs?

• A) tangibles
• B) assurances
• C) empathy
• D) reliability

Recognize exceptions to the rule requiring consideration, including promissory estoppel and modifications under the UCC.

Distinguish between bilateral and unilateral contracts and their respective considerations.

Assess the role of adequacy of consideration in contract enforcement and exceptions related to fraud.

Explain the preexisting duty rule and its exceptions, including additional work and unforeseen circumstances.

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Definitions:

Physiological Capabilities

The natural functions and activities of the body, including its ability to perform physical tasks, adapt, and respond to environmental demands.

Uncertainty Avoidance

A cultural dimension that describes the extent to which people in a society are uncomfortable with ambiguity and uncertainty.

Positive Attitudes

Mindsets or dispositions characterized by optimism and constructive thinking in individuals.

Psychological Symptoms

Manifestations of a psychological issue that affect an individual's thoughts, feelings, or behaviors.