Customer Satisfaction Is Defined as the Psychological Difference Between What

question 139

True/False

Customer satisfaction is defined as the psychological difference between what a customer expects and what he or she perceives he or she needs.

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Definitions:

Specialization

The division of labor into small, specific tasks and the assignment of employees to do a single task.

Boredom

A state of feeling disinterested, restless, or unenthused about an activity or situation, often due to a lack of stimulation or engagement.