Effective Customer Relationship Management Depends on Cross-Disciplinary Teams That Work

question 147

True/False

Effective customer relationship management depends on cross-disciplinary teams that work together to solve customer problems.

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Definitions:

Disputed Contract Terms

Aspects of a labor contract that are in disagreement or contention between employers and employees or their representatives.

Negotiating Ability

The skill set that allows individuals or groups to effectively discuss and reach mutually beneficial agreements or settlements.

Arbitration

A form of alternative dispute resolution where a neutral third party makes a decision to resolve a dispute outside of court.

Hybrid Dispute

This refers to conflicts that mix elements of both legal and non-legal disputes, often found in settings where contractual and relational issues intersect.