Successful Customer Relationship Management Systems Are Process Driven

question 155

True/False

Successful customer relationship management systems are process driven. The firm's goals and objectives become secondary to the operation of the system.

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Definitions:

Rhonchi

Low-pitched, rattling lung sounds that suggest blockage or secretion in the large airways.

Auscultating

The act of listening to the sounds made by internal organs, especially the lungs and heart, typically with a stethoscope, as part of a medical examination.

Pneumonia

An inflammatory condition of the lung, often caused by infection, that leads to alveolar filling with fluid or pus.