The Customer Service Representatives Employed by the Company for After-Sales

question 26

Multiple Choice

The customer service representatives employed by the company for after-sales support are likely to need:

• A)training to learn to speak standard American English and lose accents they have
• B)to be instructed in basic telephone manners and standards of politeness
• C)mileage allowances for the time they will spend visiting client sites to physically install the software
• D)special sales skills that allow them to close particularly difficult sales
• E)specialized technical skills to assist customer companies in installing and implementing the software

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Definitions:

Emotional Stability

Emotional Stability is a personality trait that denotes how consistently an individual can maintain a calm and composed state, especially under stress or in challenging situations.

Creativity

The ability to produce original and unusual ideas, or to make something new or imaginative.

Openness to Experience

A personality trait that signifies how much a person is open to new experiences, novelty, and variety in life.

Personality Test

A method used to assess an individual's character traits and behavioral tendencies.