How Can Customer Complaints Provide the Firm with Great Value

question 72

Multiple Choice

How can customer complaints provide the firm with great value?

• A)Customer service representatives require on-the-job training.
• B)Resolving complaints involves engaging in two-way communication.
• C)Sorting profitable and non-profitable customers becomes easier.
• D)Complaints provide information that is difficult to obtain by other means.
• E)Complaints offer an opportunity to prove the company is legally and ethically right.

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Definitions:

FOB Absorption Pricing

A pricing strategy where the seller includes the cost of transportation to the buyer's location in the selling price of the goods.

Uniform Delivered Pricing

A pricing strategy where a seller charges the same shipping cost to all buyers, regardless of their geographic location.

Transportation Costs

are expenses incurred in moving goods from one location to another, including freight charges and fuel costs.

Inclusive Transport Pricing

Pricing strategy in transport that considers all associated costs and charges, ensuring transparency and clarity for the consumer.