A Salesperson Can Do Which of the Following Through the Use

question 20

Multiple Choice

A salesperson can do which of the following through the use of careful active listening techniques?

• A)rely on customer information stored in a CRM
• B)design a persuasive product presentation
• C)present a product to an unwilling buyer
• D)select a solution that creates the correct product configuration
• E)uncover buyer needs and establish buyer motives

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Definitions:

Transformational Leadership

A leadership style where the leader works with teams to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of the group.

Transactional Leadership

A leadership style focused on the exchange process between leader and followers, emphasizing clear roles and responsibilities as well as rewards and punishments.

Servant Leader

A leadership philosophy in which the main goal of the leader is to serve. This is contrasted with the traditional leadership where the leader’s main focus is the thriving of their company or organizations.

Serve First

A leadership philosophy that emphasizes the importance of leaders prioritizing the needs and well-being of their team members before their own.