A Salesperson Can Do Which of the Following Through the Use

question 20

Multiple Choice

A salesperson can do which of the following through the use of careful active listening techniques?

• A)rely on customer information stored in a CRM
• B)design a persuasive product presentation
• C)present a product to an unwilling buyer
• D)select a solution that creates the correct product configuration
• E)uncover buyer needs and establish buyer motives

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Definitions:

Rehearsal Systems

Methods or techniques used to practice and improve memory retention.

Procedural Memories

Long-term memories of how to perform different actions and skills. Essentially, it involves memories of motor tasks and habits.

Declarative Memories

Memories that can be consciously recalled, such as facts and events, and can be verbally communicated.

Central Executive

A component of working memory model that is responsible for directing attention and coordinating cognitive processes.