When a Customer Raises a Valid Objection That Cannot Be

question 69

Multiple Choice

When a customer raises a valid objection that cannot be answered with a denial,the salesperson should most likely take which of the following actions?

• A)discuss superior benefits
• B)engage in back-pedaling
• C)begin a pricing approach
• D)re-start the presentation
• E)criticize the competition

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Definitions:

States of Consciousness

Different levels of awareness of one's surroundings, sensations, and thoughts, ranging from full alertness to deep sleep.

Mental Processes

Internal operations of the mind such as thinking, remembering, feeling, and perceiving that underlie individual human behaviors and experiences.

Psychological Disorders

Mental disorders characterized by disturbances in thought, emotion, or behavior, significantly impairing personal functioning.

Religiously Involved

Participating in or committed to religious practices or institutions with regularity and devotion.