A Customer Complaint Should Most Likely Be Viewed as A(n)

question 70

Essay

A customer complaint should most likely be viewed as a(n):
A)lost sale in the future due to customer frustration and anger
B)opportunity to prove the firm's commitment to service
C)problem that will require attention in the future
D)issue associated with a single department
E)misperception on the part of the customer

• A)lost sale in the future due to customer frustration and anger
• B)opportunity to prove the firm's commitment to service
• C)problem that will require attention in the future
• D)issue associated with a single department
• E)misperception on the part of the customer

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Definitions:

Acid

A chemical substance that donates protons or accepts electrons and has a sour taste.

Water

A ubiquitous chemical substance with the formula H2O, essential for all known forms of life and used as a solvent among its numerous roles.

Electrode

A conductor through which electricity enters or leaves an object, substance, or region, commonly used in batteries and electrolysis.

Voltage

The electrical potential difference between two points in a circuit, measured in volts.