Gail Sayers Is a Sales Representative with Countrywide Transport, a Company

question 57

Multiple Choice

Gail Sayers is a sales representative with Countrywide Transport, a company that provides chartered flights—airplanes, pilots, staff, and services—to client groups. She has just closed a large sale of several flights each week for four months to a service organization of Orthodox Jewish college students. The students are sent on work service projects all across the United States. The first flights will begin one week after the closing date.
-Which of the following would most likely help Gail prevent postsale problems?

• A)sending e-mails to other university groups referred to her by the client
• B)scheduling regular account reviews to assess the client's satisfaction
• C)asking the client to call her assistant with any questions
• D)submitting bills quickly to insure quick payment
• E)re-defining her service and product strategy

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Definitions:

Ample Resources

refers to having a sufficient or generous amount of resources available, including financial, material, and human, to achieve desired goals or objectives.

Intra-team Trust

The degree of confidence among team members that their peers will act in the team's interest and fulfill their responsibilities.

Specialized Member Skills

Specific abilities and expertise possessed by individuals within a team or organization that contribute to achieving complex tasks or objectives.

Decentralized Authority

A system where decision-making power is distributed among various levels rather than concentrated in a single point.