A Training Program Should Have Two Dimensions: Product Knowledge and Sales

question 59

True/False

A training program should have two dimensions: product knowledge and sales techniques.

Recognize the effects of cognitive dissonance on behavior and attitude change.

Identify strategies for improving job satisfaction and employee morale.

Appreciate the role of attitudes and their components in shaping workplace behavior.

Understand the concept of emotional labor and its relationship to job performance.

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Definitions:

Nash Equilibrium

A concept in game theory where all participants are assumed to know the equilibrium strategies of the others, and no player has anything to gain by changing only their own strategy.

Payoff

The return or reward received as a result of making a particular decision or action, often used in the context of game theory and economics.

Efficient Outcome

In economics, a scenario where resources are allocated in a way that maximizes productivity and utility, leaving no room for improvement without making someone worse off.

Cheating

The act of being dishonest or unfair in order to gain an advantage, often violating rules or expectations.