Joelle Williams Is a Personal Coach Who Works Primarily with Sales

question 61

Multiple Choice

Joelle Williams is a personal coach who works primarily with sales representatives at the Colotel Corporation, a company that manufactures and sells copiers and peripherals. Joelle works on manners, nonverbal cues, and personal goal setting with the Colotel sales reps. Colotel prides itself on hiring locally and using regional ties to advance relationships with customers
-Joelle most likely advises sales representatives to:

• A)speak more quickly during sales presentations to encourage fast sales
• B)maintain the same speech rate during all conversations with customers
• C)correct grammar problems to ensure that communication is clear and precise
• D)use technical terms and youthful phrases to convey an energetic personality
• E)employ the local accent,even if they are not from that area,to bond with local buyers

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Definitions:

Natural Experiments

Research designs that involve observing the effects of naturally occurring variables or events, as opposed to manipulations made by the researcher.

Quasi-experiments

Research designs that attempt to establish cause-and-effect relationships but lack the element of random assignment to treatment or control groups.

External Validity

The extent to which the results of a study can be generalized or applied to contexts outside of the experimental conditions.

Matched Control Group

In experimental research, a group of subjects closely matched to the experimental group in key variables but not receiving the intervention.