Communication-Style Bias Is Most Likely to Occur When a Salesperson

question 44

Multiple Choice

Communication-style bias is most likely to occur when a salesperson:

• A)has a different communication style than a customer
• B)is unable to understand a customer's regional accent
• C)fails to use standard terms when describing products
• D)lacks a grasp of social customs in the customer's culture
• E)talks too quickly during most sales presentations

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Definitions:

Results-Driven

A focus or strategy that emphasizes achieving specific outcomes or goals, often within a particular time frame.

Setting Objectives

The act of defining clear, measurable goals that an organization or individual plans to achieve within a specific timeframe.

Determine

To decisively ascertain or conclude information from evidence or reasoning.

Performance Objectives

Specific, measurable goals set to evaluate the effectiveness and outcomes of activities within an organization.