CRM Software Can Most Likely Help a Salesperson to Do

question 32

Multiple Choice

CRM software can most likely help a salesperson to do all of the following EXCEPT:

• A)remember the names of the customer's family members
• B)develop a partnering relationship with the customer
• C)track which products a customer prefers to purchase
• D)shift the customer from a reflective to emotive style
• E)adapt to the customer's communication style

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Definitions:

Actual Malice

A legal standard used to prove libel or slander that shows the publisher knew the statement was false or acted with reckless disregard for the truth.

Defamation

The act of damaging someone's reputation by making false and harmful statements.

Falsity

Relates to the quality or state of being false or untrue.

Conversion

Any distinct act of dominion wrongfully exerted over another’s personal property in denial of or inconsistent with his rights therein. That tort committed by a person who deals with chattels not belonging to him in a manner that is inconsistent with the ownership of the lawful owner.