The Major Advantage of a Telephone Call Over Written Correspondence

question 32

Multiple Choice

The major advantage of a telephone call over written correspondence is that:

• A)it is cheaper
• B)less time is involved
• C)it offers spontaneity
• D)the buyer is a"captive audience"
• E)two-way communication is involved

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Definitions:

Misusing Punishment

The incorrect application of punishment that can lead to unwanted consequences, such as reinforcing the undesired behavior it seeks to discourage.

Observational Learning

The process of learning behaviors by watching and imitating others.

Learning Behaviors

Actions or processes through which individuals acquire new knowledge, skills, values, or preferences.

Instinctive Drift

The tendency of an animal to revert to instinctive behaviors that interfere with the conditioned response training.