Customized Service Agreements Add Value to a Sale By

question 7

Multiple Choice

Customized service agreements add value to a sale by:

• A)allowing salespeople to charge more money for features that are usually free
• B)requiring salespeople to spend more time with customers
• C)convincing customers to spend more money on longer terms
• D)incorporating the customer's special priorities,feelings,and needs
• E)requiring that customers trust salespeople to keep their verbal promises

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Definitions:

Growth Rate

The rate at which a company's sales, earnings, dividends, or other financial indicators increase over a period of time.

EBIT

A profitability metric, Earnings Before Interest and Taxes, includes all company expenses with the exception of interest and tax charges.

Tax Rate

A proportion or rate at which an individual or business is taxed by the government, often expressed as a percentage.