Which Service-Quality Dimension Refers to the Knowledge and Courtesy of Employees

question 63

Multiple Choice

Which service-quality dimension refers to the knowledge and courtesy of employees?

• A)responsiveness
• B)empathy
• C)reliability
• D)tangibles
• E)assurance

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Definitions:

Par Value

The face value of a bond or stock as stated by the issuing company, which may be different from its market value.

Bond

A fixed income investment in which an investor loans money to an entity (corporate or governmental) which borrows the funds for a defined period at a variable or fixed interest rate.

American Options

Financial derivatives that give the holder the right to buy or sell an asset at a set price at any time before the expiration date.

Expiration Date

The specific date after which a product is considered no longer usable or effective, often found on perishable goods and medications.