The Attitudes That Ryan's Customers Develop After They Have Purchased

question 8

Multiple Choice

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to be ________, by quickly addressing any problems that occur.

• A) reliable
• B) responsive
• C) assuring
• D) empathic
• E) tangible

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Definitions:

World Trade Organization

An international organization that regulates international trade, aiming to ensure that trade flows as smoothly, predictably, and freely as possible.

Unethical Conduct

Conduct by individuals or organizations that violates moral or professional norms, often resulting in negative consequences.

Core Competency

A defining skill or advantage that distinguishes an organization from its competitors.

Strategy Implementation

The execution phase of strategic management, wherein planned strategies are put into action to achieve organizational objectives.